SUBMISSION SYSTEM SERVICES IN PEOPLE’S BANK INDONESIA (BRI) BRANCH OFFICE

Posted on : November 13, 2015 | post in : HASIL PENELITIAN |Leave a reply |
ABSTRACT
This study aims to determine the service delivery system of Bank Rakyat Indonesia (BRI) Curup office employees in terms of services and service delivery systems to determine the Bank Rakyat Indonesia (BRI) Curup office services in terms of atmosphere.? This research is a descriptive study aimed to describe the variables of the study population in certain situations in this study is the Customer of Bank BRI Branch Office Curup. The sample was taken 10% of the population. Of 1500 clients 150 of the samples taken. The sampling technique used in this study is accidental sampling sampling of existing and available at the time of the study. The method of analysis in this study aims to predict procedure and test the hypothesis parameters such as population size of central value. In descriptive statistics, a common measure of the central value is the average and median, in this case the service delivery system to see a picture of Bank Rakyat Indonesia Curup office. Research shows consumers are satisfied with the services front liner with an average rating of 3.84 which is in the range of 3:41 to 4:20, and research shows consumers are satisfied with the services of physical facilities with an average rating of 3.72. This suggests that the physical facilities of Bank BRI satisfied categorized as being in the range of 3:41 to 4:20.

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