LICENSING SERVICE PERFORMANCE IN THE BOARD OF INVESTMENT AND INTEGRATED SERVICES LICENSING Bandung

Posted on : November 22, 2015 | post in : HASIL PENELITIAN |Leave a reply |
ABSTRACT
The interviews with employees of the Investment Board and Integrated Licensing Service Central Bengkulu said many entrepreneurs Depot Wood in Central Bengkulu Not Have Permission Depot Establishment of Board of Investment and Integrated Licensing Service Bengkulu Central . In fact, during the Board of Investment and Integrated Licensing Service Central Bengkulu employers already provide outreach to the depot in order to permit such a letter membuatt Trading License (License), Daftat Signs License Company (TDP) Individual and Disturbance Permit (HO). This study aims to Know Licensing Services Performance In Investment Board and Integrated Licensing Service Bengkulu Central.
The method used in this study led to the use of descriptive qualitative research methods. Informants in this study employee On Investment Board and Integrated Licensing Service Bengkulu Central . Sampling technique in this study using snowbal sampling . Qualitative data analysis is done interactively and continues over time until complete, so the data is already saturated. Activity in qualitative data analysis are: data reduction, display and conclusion drawing / verification .
The results of research on service quality Investment Board and Integrated Licensing Service Central Bengkulu shows that have good, responsiveness indicates that the Establishment Licensing Procedures In Service On Board is not optimal , and the Board of Investment Responsibility and Licensing Services Integrated Central Bengkulu pretty good .
Advice on Central Bengkulu District Government for more serious attention to the services provided in order to really be felt by the people who need the service , so excellent service is not just a slogan by improving the mechanisms and systems or procedures are still beating around the bush.

Keywords: Performance, quality of service, responsiveness, and Responsibility

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