LICENSING SERVICE PERFORMANCE IN BOARD OF INVESTMENT AND INTEGRATED SERVICES LICENSING CENTRAL BENGKULU DISTRICT
This study aims to Know Licensing Services Performance In Investment Board and Integrated Licensing Service Bengkulu Central. The method used in this study led to the use of descriptive qualitative research methods. Informants in this study employee On Investment Board and Integrated Licensing Service Bengkulu Central. Sampling technique in this study using snowbal sampling . Qualitative data analysis is done interactively and continues over time until complete, so the data is already saturated. Activity in qualitative data analysis are: data reduction, display and conclusion drawing / verification. The results of research on service quality Investment Board and Integrated Licensing Service Central Bengkulu shows that have good, responsiveness indicates that the Establishment Licensing Procedures In Service On Board is not optimal, and the Board of Investment Responsibility and Licensing Services Integrated Central Bengkulu pretty good.
Keywords: Performance, quality of service, responsiveness, and Responsibility
Journal Administration Vol 2 No 5